Policies and Frequently Asked Questions

Cancellation Policy: Refunds in the form of a gift card may be issued for cancellations made at least 24 hours in advance. In order to cancel and receive a gift card refund, you must notify the box office by emailing Marie@liveoaktheatre.org or by calling 352-593-0027.

​

Ticketing Policy: At Live Oak Theatre we don't use paper tickets, your email receipt is all that you'll receive. When you arrive at the show you will simply check in at the door with your name and party size, and we will have someone show you to your seats.

 

Seating Policy: Seats are assigned by box office staff generally in the order that reservations are made. If you have specific seating needs (wheelchair accessible, no steps, etc.) or if you would like to sit by someone who is purchasing their tickets separately please include those requests in your ticket order OR email them to Marie@liveoaktheatre.org and they will be taken into consideration when assigning seats.

​

Arrival at the show: Please arrive no later than 5 minutes prior to showtime. If you are stuck in traffic or otherwise unavoidably detained please let us know by calling 352-593-0027 so we can try to arrange your seat in a location that is easy to get into after the show begins. Our floor is used as an extension of our stage, so late seating can become very difficult. Late arrivals after the show begins may need to wait to be seated until intermission depending on the show.